Your Privacy at a Glance
These points summarize our approach. Please read the complete policy below for full details.
1. Information We Collect
We collect personal information that is reasonably necessary to provide products, process orders, arrange delivery, answer questions and operate the Sunshine Bedding website.
Information you provide
- Name and contact information.
- Email address and telephone number.
- Billing or delivery address.
- Order details, selected products and delivery instructions.
- Account information if account registration is available.
- Messages, support requests, feedback and warranty information.
Information collected automatically
- IP address and general device or browser information.
- Pages visited, referring pages and approximate visit duration.
- Cookie identifiers and website interaction information.
- Technical logs used for security, diagnostics and fraud prevention.
Payment information
Payment options depend on the checkout system and order type. When an external payment provider is used, payment information may be submitted directly to that provider. Sunshine Bedding does not intentionally store complete payment-card numbers in its regular customer database.
2. How We Use Your Information
We may use personal information for the following business purposes:
- Processing and confirming orders.
- Coordinating delivery and communicating delivery updates.
- Providing customer service, warranty assistance and after-sales support.
- Creating and managing customer accounts.
- Responding to quotations, wholesale enquiries and contact requests.
- Improving products, website usability and customer experience.
- Preventing fraud, abuse, unauthorized access and technical problems.
- Meeting legal, accounting, tax and record-keeping obligations.
- Sending marketing communications where consent has been provided.
3. How We Protect Your Data
Sunshine Bedding uses administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
- HTTPS and SSL/TLS encryption where properly enabled on the website.
- Password-protected systems and restricted administrative access.
- Role-based access for staff and service providers where practical.
- Website, server and application updates.
- Backups and recovery procedures appropriate to business needs.
- Logging, monitoring and anti-spam or fraud controls where available.
No online system can be guaranteed to be completely secure. Customers should use strong passwords, protect their devices and contact us promptly if they suspect unauthorized account activity.
4. Cookies & Tracking
Cookies are small files stored by a browser. We may use cookies or similar technologies to operate the website, remember preferences, maintain carts, support account sessions and understand website usage.
Types of cookies
- Essential cookies: used for security, login, shopping carts and checkout functions.
- Preference cookies: remember selected settings or website preferences.
- Analytics cookies: help understand visits and website performance.
- Marketing cookies: may be used for advertising only where implemented and legally permitted.
You can control many cookies through browser settings. Disabling essential cookies may prevent certain website features from functioning correctly.
5. Third-Party Services
We may use service providers to support website hosting, email, analytics, advertising, security, order management, payment processing, delivery coordination or customer support.
Depending on which tools are enabled, these services may include:
- Website hosting and database providers.
- Google Fonts or other font-delivery services.
- Font Awesome or icon-delivery services.
- Analytics platforms.
- Advertising platforms and pixels.
- Spam prevention and security services.
- Payment processors.
- Email, SMS or messaging providers.
The website may contain links to third-party websites. Sunshine Bedding is not responsible for the privacy practices or content of websites we do not control.
6. Data Retention
We retain personal information only for as long as reasonably required for the purpose for which it was collected, for legitimate business needs, or to meet legal and accounting obligations.
- Order and transaction records may be retained for legal, accounting and tax purposes.
- Account information may be retained while an account remains active.
- Customer-service messages may be retained to resolve disputes and improve service.
- Warranty information may be retained for the applicable warranty period.
- Analytics information may be retained according to the settings of the analytics service.
When information is no longer required, we may securely delete, anonymize or archive it as permitted by law.
7. Your Privacy Rights
Subject to applicable Canadian privacy law and permitted exceptions, you may have the right to:
- Ask whether we hold personal information about you.
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Withdraw consent where processing is based on consent.
- Unsubscribe from marketing communications.
- Request deletion where retention is not legally required.
- Ask questions about our privacy practices.
- Submit a complaint to the appropriate privacy regulator.
We may need to verify your identity before responding to a privacy request. Some information may need to be retained where required for legal, fraud-prevention, accounting, tax, warranty or dispute purposes.
8. Children’s Privacy
Sunshine Bedding products and website services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
A parent or guardian who believes that a child has provided personal information may contact us to request review and deletion where appropriate.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, technology, business operations or website services. The revised policy will display a new “Last updated” date.
Where appropriate, material changes may be communicated through the website, email or another reasonable method. Continued use of the website after an update means the current policy applies to future interactions.
10. Contact Us
Questions, complaints and privacy requests may be directed to the Sunshine Bedding privacy contact team.
- Email: support@sunshinebedding.ca
- Phone: +1 647-361-0053
- Address: 117 Queens Street, Etobicoke, ON, Canada
- Business hours: 9:00 AM–11:00 PM
We aim to acknowledge privacy-related enquiries within a reasonable period. Complex requests or identity verification may require additional time.
Questions About Your Privacy?
Contact Sunshine Bedding to ask a question or submit a privacy request.
Submit a Privacy Request
This form is prepared for connection to your own secure form handler. Do not request passwords, payment-card details or unnecessary identification documents through this form.